Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright


  • All content appearing on this Web site is the property of: Across International Copyright © 2008-2012 Across International. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008-2012 Across International. All rights reserved.
     
    This site is owned and run by Across International, LLC. All materials presented on this site, including text, design, audio, video clips and graphic images are the sole property of Across International LLC, Copyright © 2008 - 2010, All rights reserved.
     
    No materials from this site may be copied, reproduced, republished, transmitted or posted without prior written permission from Across International LLC. Any unauthorized use of the materials presented on this site may violate copyright, trademark and other applicable laws, and may result in criminal or civil penalties.



  • Shipping & Delivery

  • Order Processing and Transit Time
    Across International will ship packages within 1-2 business days after your order is received and the payment has been cleared. Orders including freight shipments that are placed before 3:00pm EST will be shipped the next business day.

    Delivery Address
    Across International reserves the right to request written documentation confirming shipping address. For customers paying via Paypal, we will ship to your Paypal registered (confirmed) address as required by Paypal for sellers.

    International Shipments
    Across International will ship internationally. Shipping rates and fees may vary depending on the location and required delivery time. Please contact us at (888) 988-0899 or quotes@acrossinternational.com to receive an estimate for shipping cost and delivery time.

    Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

    Damaged Shipments
    If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. Across International can not take responsibility for obviously damaged shipments that are accepted and signed for. For damaged, rejected shipments, Across International will file a claim with the carrier and ship a replacement once the damage inspection is complete.

    If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 5 days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials and the damaged items for inspection by the carrier.



  • Sales Tax


  • Across International charges sales tax for orders to be delivered within the state of New Jersey. Recipients outside of New Jersey shall be solely responsible for all sales taxes or other taxes.



  • Warranties


  • Our products are warranted to be free from defects in materials or workmanship for one year from the date of purchase (original invoice date). Within this period, Across International will, at its sole options, replace any components that fail in normal use. Such replacement will be made at no charge to the customer for parts or shipping.

    Note: This warranty does not cover failures due to abuse, misuse, accident, unauthorized alteration or repairs or consumable products such as (but not limited to) grinding media, quartz and alumina tubes, crucibles, heating elements, and thermocouples.
     
    Some items have additional warranty available for purchase. Please contact us at (888) 988-0899 or info@acrossinternational.com for more information.



  • Return Policy

  • By placing an order with Across International either online or via phone, you indicate that you have read and agree to the following return policies. Note: Returns must meet ALL criteria.

    We do not accept returns for customized items. Across International in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

    1. You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods to the possession of Across International. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, Across International will supply a prepaid shipping label along with an RMA number.

    2.  Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to Across International, you will be responsible for the loss of any non-defective items.
     
    3. For non-defective products, a 15% restocking fee will apply and you will be responsible for the cost of the initial shipment and return shipment. For products verified to be defective, Across International will be responsible for your return shipment and the shipment of replacement items.

    For more information or to make a return, please e-mail support@acrossinternational.com or call (888) 988-0899.